Description

Join the HR Operations team as a US Payroll Specialist supporting accurate and timely payroll services. In this role, you will handle payroll and final pay inquiries end-to-end, apply policy and regulatory understanding to real employee cases, and partner with HR stakeholders to deliver clear, professional outcomes. You will gain exposure to complex payroll scenarios including terminations, final settlements, retro and missing pay, and exception handling. This opportunity is ideal for someone who is analytical, detail-oriented, customer-focused, and comfortable working in a structured, service-measured environment.

Job Summary
As a US Payroll Specialist within the HR Operations team, you will analyze, research, and resolve cases that have been logged into the case management system. You will work efficiently and respond to customers professionally, including the ability to understand, interpret, and explain JPMorgan Chase policies and guidelines.

Job Responsibilities

• As a US Payroll specialist within the HR Operations team, you will analyze, research, and resolve cases that have been logged into the case management system. Must be able to work in an efficient and effective manner and respond to the customer in a professional manner. This includes the ability to understand, interpret, and explain JPMC Policies and Guidelines.
• Manage cases, perform in-depth research, identify resources for providing information, follow through to obtain information, and resolve cases efficiently and thoroughly, meeting both volume and quality service measurement standards.
• Process terminations through H.R. system (HCM) which includes calculating final pay, vacation, severance, etc. according to federal/state/local guidelines and regulations
• Understand formulas and be able to calculate various payments, which may include Retro, missing pay, penalties, overpayments and severance.
• Communicate with HR Business Partners, answer questions, and provide updates as needed.
• Explain provisions of prior plans and impact of mergers/acquisitions, etc. on plans and benefits.
• Hours of operation will be Mid (EMEA) shift.

Required qualifications, capabilities and skills

• 2+ years of experience in US payroll, HR service delivery, or payroll transitions.
• Must be a graduate.

Preferred Qualifications

• Final pay / offboarding payroll experience.
• Exposure to HRMS systems; HCM experience.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.\n
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\n Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.\n