Description

Job Description

DUTIES AND RESPONSIBILITIES

• Manage collections for past-due accounts as detailed in the accounts receivable aging report for US accounts, including escalated or high-value accounts.
• Receive and respond to incoming client calls regarding finance-related concerns, including credit card payments and account disputes.
• Process credit card payments, mark invoices as paid, and issue payment receipts accurately and promptly.
• Resolve complex customer disputes regarding past-due balances, performing account reconciliations and identifying trends to prevent recurring issues.
• Respond to customer requests via email, including W9 forms, payment receipts, billing contact updates, and address changes.
• Oversee the YM-Finance mailbox and Interfax account, ensuring timely and accurate responses.
• Prepare detailed collections reports and financial summaries for Sales Managers, Partners, and senior leadership.
• Provide guidance and support to junior AR team members, assisting with escalated issues and process improvements.

• Perform additional accounting duties as requested by management, including process optimization initiatives.

QUALIFICATION

• Must be a graduate of any business-related course, Accounting or Management Accounting graduate preferred but not a must.
• Being certified in computer languages that are pertinent to the role is an advantage.
• A Master's Degree holder is an advantage.
• Minimum 3-5+ years of experience in Accounts Receivable, Billing, Collections, or a related finance role.
• Experience in a SaaS company or handling US-based accounts is highly preferred.
• Call center or customer-facing experience is an advantage, particularly in resolving escalated client issues.

OTHER SKILLS

• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Advanced problem solving and dispute resolution skills.
• Ability to work independently, manager multiple priorties, and mentor junior team members.
• Knowledge with subscription billing platforms, CRMs, and accounting systems (e.g., NetSuite, QuickBooks, Salesforce) is a plus.
• Knowledge in Microsoft Excel and financial reporting.

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Optical Benefits including Dependents
Flexible Planned Paid Time Off and Sick Leave

Inclusive and Welcoming Environment

Purpose-Driven Culture

Work-Life Balance
Passionate About Community Involvement
Company-Paid Life Insurance Coverage
Hybrid Work Arrangement
Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.