Description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

At Northern Trust, data drives all of our decision-making and HR is no exception. The HR Workforce Analytics team pioneers Northern Trust's approach to talent strategy and organizational growth. As a member of the team, this position will play an important role in helping leverage vast troves of data to generate insights and inform decisioning-making for internal clients across the globe.

Working as a Consultant for Data Management, you will be responsible for ensuring day-to-day reliability and consistency of the HR's data environment. This role enforces data governance routines and controls, ensures the quality and consistency of formulas/definitions across reports, supports BAU operations for data products (dashboards, reports, data marts, semantic models), and serves as a second line of support for user inquiries and incident resolution for data products and HR programs owned by Workforce Analytics. The ideal candidate blends strong data management fundamentals with pragmatic operations discipline and great stakeholder communication.

Key Responsibilities:

Data Governance & Controls

• Execute and continuously improve data governance routines (e.g., data quality checks, data lineage updates, access reviews, metadata stewardship, retention/archiving).
• Maintain and enforce business definitions and calculation standards across dashboards, KPIs, and reports; steward the business glossary and data catalog entries.
• Run periodic data quality monitoring (completeness, accuracy, timeliness, conformity, uniqueness) and coordinate issue remediation with owners.
• Support policy compliance (data privacy, security classification, separation of duties) and contribute to audit readiness with evidence/artifacts.
• Participate in change control for data products (including versioning, release notes, and regression validation).

User Support & Enablement

• Serve as the second point of contact for user inquiries about data products, fields, measures, and report usage.
• Manage the support queue (tickets/requests), ensure SLA adherence, and provide clear, non-technical explanations.
• Create and maintain user-facing documentation: how-to guides, data dictionaries, FAQs, and release notes.
• Deliver office hours, training sessions, or quick-start videos to promote self-service analytics and data literacy.
• Monitor ETL/ELT pipelines, data refreshes, and scheduled report jobs; triage and resolve incidents or escalate per runbook.
• Investigate data anomalies, reconcile discrepancies, and document root cause and prevention action items.
• Perform minor fixes/enhancements (e.g., measure updates, parameter/config changes, small model optimizations) following SDLC and change procedures.
• Collaborate with Data Engineering/BI teams on performance tuning, reliability improvements, and capacity planning.

Consistency of Formulas & Definitions

• Own standard KPI/metric definitions, measures, and business rules; drive alignment with business stakeholders.
• Implement automated and/or procedural checks that prevent drift or duplication of metrics across reporting artifacts.
• Review new report requests for alignment with canonical models and glossary terms before approval.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Statistics, Engineering, Business Analytics, or related field-or equivalent experience.
• 5+ years of experience in data operations, BI/analytics, or data governance.
• Hands-on with at least one BI platform (e.g., Power BI, Tableau, Looker) and SQL (intermediate)
• Working knowledge of ETL/ELT concepts and tools (e.g., Azure Data Factory, dbt, Informatica, SSIS, Databricks).
• Familiarity with data governance practices (data cataloging, glossary management, metadata, lineage) and at least one tool (e.g., Microsoft Purview, Collibra, Alation).
• Understanding of data quality dimensions and controls; experience designing/operating DQ checks.
• Strong documentation, communication, and stakeholder management skills.

Preferred Qualifications (Nice-to-Haves)

• Experience with Microsoft stack (Power BI, Azure Synapse, Fabric, ADF, Purview) or your org's core stack.
• Knowledge of semantic models (e.g., tabular models, DAX) and measure design principles.
• Exposure to ITSM tools (ServiceNow, JIRA) and support workflows (SLA, priority, escalation).
• Familiarity with privacy/security frameworks (e.g., role-based access control, data classification, GDPR-like controls).
• Scripting for automation (PowerShell, Python) and experience with CI/CD for BI artifacts.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Manila Office

The Northern Trust Manila office celebrated a decade of excellence in 2024. Through agility, resiliency, innovation, and excellence, they have evolved into a dynamic hub with diverse capabilities and a thriving workforce of over 1,200 - driving meaningful impact and sustainable growth. Learn more.